The BIA invites you to attend a complimentary workshop. During this session, you will learn supportive communications and de-escalation strategies. You will also have an opportunity to apply skills, perspectives and expertise based on everyday scenarios and experiences.
Who should attend:
All BIA members, especially security, operations, property management, front line workers, tenants & employees
January 17, 2023
Hyatt Regency Hotel,
370 King Street
8:00 A.M. – 9:00 A.M.
Registration, light breakfast
9:00 A.M. – 10:30 A.M.
De-escalation Workshop facilitated by Rebecca Higgins
10:30 A.M. – 11:00 A.M.
Questions, Final Remarks
About Rebecca Higgins:
Rebecca Higgins has worked in social services and community health for 20 years, specializing in mental health education for the last decade. Rebecca worked in mental health education at the Centre for Addiction and Mental Health (CAMH) and the Canadian Mental Health Association (CMHA) before becoming an independent mental health educator in 2018. Rebecca has a master’s degree in Social Work (MSW) and has lived and worked in Ireland, Honduras and Brazil. Rebecca uses an empathy-based approach to teach verbal de-escalation skills to front line service providers who may find themselves faced with upset customers and distressed members of the public.
Dana Duncanson | Director of Marketing & Communications