BIA De-escalation and Safety Best Practices Workshop

POSTED ON June 15, 2022 BY Justine Smith
The BIA invites you to attend a complimentary in-person workshop. During this session, you will learn supportive communications and de-escalation strategies along with a review of key personal safety and office security best practices. You will also have an opportunity to apply skills, perspectives and expertise based on everyday scenarios and experiences.

Who Should Attend:
Security, Operations, Property Management, Front Line Workers, Tenants & Employees

June 29, 2022

Hyatt Regency Hotel,
370 King Street, Meeting Room King II

8:00 A.M. – 9:00 A.M. 
Registration, light breakfast

9:00 A.M. – 10:00 A.M.
De-escalation Workshop facilitated by Rebecca Higgins

10:00 A.M. – 11:00 A.M.
Safety Best Practices facilitated by Anthony Lamanna, Crime Prevention Officer
52 Division Police TPS

11:00 A.M. – 11:30 A.M.
Questions, Final Remarks
Register for this Event
If you would like to attend this in-person workshop, please RSVP to Justine Smith at by Friday, June 24th.
About Rebecca Higgins:
Rebecca Higgins has worked in social services and community health for 20 years, specializing in mental health education for the last decade. Rebecca worked in mental health education at the Centre for Addiction and Mental Health (CAMH) and the Canadian Mental Health Association (CMHA) before becoming an independent mental health educator in 2018. Rebecca has a master’s degree in Social Work (MSW) and has lived and worked in Ireland, Honduras and Brazil.  
Rebecca uses an empathy-based approach to teach verbal de-escalation skills to front line service providers who may find themselves faced with upset customers and distressed members of the public. 

About Anthony Lamanna:
Anthony Lamanna is a Police Constable with the Toronto Police Service. He is currently the Crime Prevention Officer at 52 Division which covers the downtown core.

He presents the subject matter of crime prevention, the latest crime trends and covers issues from personal safety to threat and risk assessments. Prevention and an Emergency Management approach is key to mitigating risk. He brings this to the public by holding presentations, tabletop exercises and mock sessions.

He is a graduate of York University and the Ontario Police College.