January BIA Community Session: De-Escalation Workshop

POSTED ON December 14, 2022 BY Justine Smith

The BIA invites you to attend a complimentary workshop. During this session, you will learn supportive communications and de-escalation strategies. You will also have an opportunity to apply skills, perspectives and expertise based on everyday scenarios and experiences.

Who should attend:
All BIA members, especially security, operations, property management, front line workers, tenants & employees

January 17, 2023

Hyatt Regency Hotel,
370 King Street

8:00 A.M. – 9:00 A.M. 
Registration, light breakfast

9:00 A.M. – 10:30 A.M.
De-escalation Workshop facilitated by Rebecca Higgins

10:30 A.M. – 11:00 A.M.
Questions, Final Remarks

Register for this Event
If you would like to attend this in-person workshop, please RSVP to Justine Smith at by Tuesday, January 10, 2023

About Rebecca Higgins:
Rebecca Higgins has worked in social services and community health for 20 years, specializing in mental health education for the last decade. Rebecca worked in mental health education at the Centre for Addiction and Mental Health (CAMH) and the Canadian Mental Health Association (CMHA) before becoming an independent mental health educator in 2018. Rebecca has a master’s degree in Social Work (MSW) and has lived and worked in Ireland, Honduras and Brazil. Rebecca uses an empathy-based approach to teach verbal de-escalation skills to front line service providers who may find themselves faced with upset customers and distressed members of the public. 

Janice Solomon | Executive Director

Dana Duncanson | Director of Marketing & Communications

Justine Smith | Communications Manager